Frequently Asked Questions
Straight answers about pricing, privacy and billing — before you sign up.
- Accepted payment methods
- We accept Visa and Mastercard card payments, processed by a PCI-compliant payment provider.
- Age requirement
- MyVirtual.Love is strictly 18+. By using the platform you confirm you are an adult. Accounts of underage users are removed; details are on the /legal/under-age page.
- Cancel my subscription
- Open your profile → Plan (the /profile/plan page) and cancel there. You keep Premium access until the end of the period you already paid for; no further charges happen after cancellation.
- Daily free message limit
- Free accounts have a daily limit on how many chat messages they can send. The counter resets every day. Premium subscribers chat without limits. To upgrade, open your profile and choose Premium (the /profile/plan page).
- How charges appear on your bank statement
- The charge is taken by our payment provider, and your statement shows it as SIA Sigmatics, the company that operates the site, next to the date and amount. The site's name does not appear on it. If you see a charge you do not recognize, contact support with the date and amount and we will help you identify it.
- Is my subscription discreet?
- Mostly. What you do here is private — your chats, characters and photos are visible only to your account and are never shown to other users. Your card statement shows the charge as SIA Sigmatics, the company that operates the site, without the site's name. Your inbox is the exception: account emails about your subscription come from MyVirtual.Love at an address on the same domain. If an inbox other people can see is a concern, weigh that before subscribing.
- Is signing up free? What does the free tier include
- Yes — creating an account is free and never requires a card. A free account can browse characters, send five chat messages a day, create a character within a small lifetime allowance of generation runs, and try the studio a couple of times. Photo requests, unlimited chatting and hearts come with Premium; see the /premium page for plans and pricing.
- Payment failed or card declined
- If a charge fails, check that the card has funds and supports online international payments, then retry from the /profile/plan page — there is a retry button on the plan card. You can also add a different card. If your subscription shows as suspended, a successful payment reactivates it.
- Privacy and my data
- Your chats and generated photos are private to your account — other users never see them. We store only what the service needs (account email, chats, characters, billing records). Details are in the Privacy Policy on the /legal/privacy page.
- Refunds
- Refund requests are always reviewed by a person and are never decided automatically. Contact support with the date and amount of the charge and the team will look into your case; the refund policy is described in the Terms of Service (the /legal/terms page).
- Subscription plans and billing
- Premium is a recurring subscription billed automatically each period through our payment provider (card payments). It removes the daily message limit, unlocks photo requests, and includes hearts every month — on an annual plan you are billed once for the year and the hearts still arrive monthly. Manage everything — plan, payment method, cancellation — from your profile on the /profile/plan page. Prices are shown there in your currency.
- What is MyVirtual.Love
- MyVirtual.Love (myvirtual.love) is an AI companion platform: you create your own AI characters, chat with them in real time and receive AI-generated photos of them. You can browse ready-made characters or design one from scratch with the Create AI wizard.
Have more questions? See our Premium plans or our Privacy Policy